Handmade Mosaic | FAQ

How do I place an order?

Placing an order with Handmade Mosaic Lamps couldn’t be easier; quicker or more secure. Once you’ve found a product or products that you like; add them to your shopping bag by clicking the ‘add to cart’ button. When you’ve finished shopping, click the ‘checkout’ button.

You’ll then be asked to fill out your delivery details (make sure they’re accurate) and on the next page you’ll be asked how you’d like to pay. Once you’ve made payment; you’ll receive an email confirming your order number and we’ll get packing.

How can I pay for my order?

You can pay for your order using all major debit and credit cards.

Can I change or cancel my order?

An order may be amended or cancelled but it would depend on whether it has already been despatched or not. In most cases; orders are dispatched within 48 hours. If you would like to amend or cancel your order; you should contact us immediately on +44 7443 201631 or at info [at] handmademosaic.co.uk

Delivery Information

Can I send the order to another address?

Yes you can. Simply place the order and during the checkout process you’ll have an opportunity to enter an alternative delivery address.

How much is the delivery charge?

To keep costs to a minimum, our delivery charges are calculated on the value of your order and its destination. Please see the delivery page for more detailed information.

How can I be sure that my order is being processed?

After placing your order you will receive an email confirming your order number as well as the details of your order and payment.

How long will it take for my order to arrive?

Once an order has been placed and payment received, it is usually despatched within 24-48 hours and should be with you within 4-5 business days.

My order hasn't arrived. How long should I wait before contacting you?

If you haven’t received your order within 15 working days, please let us know so that we can investigate and track the order with our carrier.

Do you offer worldwide delivery?

Handmademosaic.co.uk can arrange for delivery to most international destinations. If you live outside of the UK and Europe Zone or would like to place an order for delivery outside of the UK or Eurozone; please contact us using the contact form; telling us what you’d like to order and where it’s to be sent. We’ll get back to you within 24 hours with a shipping cost determined on the size of the order and the destination. If you have any further questions, please contact us on +44 7443 201631

Returns Information

I need to return an item. What is your returns policy?

Unique interiors & art makes every effort to ensure that you are satisfied with your order. However, if you are unsatisfied, you may contact our Customer Service department at info [at] handmademosaic.co.uk  to inquire about your order or receiving a refund. All requests for a refund must be made within three (3) days of receiving your shipment.  Please type “Refund Request” in the subject line. In order to obtain a full refund, minus the original cost of shipping, you must first return your order to unique interiors & art offices . Returned items must be shipped at the customer’s expense.

What should I do if my order arrives damaged or items are missing?

Firstly, please accept our apologies – all items are quality checked before they leave us and we make every effort to ensure that your order arrives with you in perfect condition. If however there is any damage to your goods or something is missing; please contact us within 48 hours of receipt. We will then ask you to return the item and issue you with either an exchange or full refund.

What are your hours of trading?

While the site operates 24 hours a day, the site is monitored between 10am and 5pm, Monday to Friday (excluding Bank Holidays).

Do you offer a gift wrapping service?

No, not at the moment but we are considering introducing this service in the future.

Can I add a message to my order?

Yes. If your order is being dispatched to an alternative address then you have the option to place a message with the items.

Product Information

I have a question about a particular product. What should I do?

Most of the details we have about our products are on the individual product pages. If however you have a more specific query, please contact us on +44 7443 201631 or at info [at] handmademosaic.co.uk and we’ll do our best to answer it as quickly as possible.

Technical information

Is it safe to shop online at Handmade Mosaic?

Yes, extremely. For this reason we use Secure Socket Layer (SSL) encryption technology; so your personal and card details are encrypted before the information is transferred from your computer to our system. You can tell if a page is secure when a padlock symbol is displayed at the bottom of the browser. This method is the recognised standard for secure transactions.

Do you share my details with any third parties?

No, we don’t. We don’t store any of your financial information and your contact information remains secure at all times. Your trust and custom is too important to us.

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